We want you to be happy with every purchase but if for some reason you are not then we are happy for you to return your item. You will be responsible for the costs of returning any item unless we delivered it incorrectly, it is damaged or defective.
For your protection we recommend Royal Mail tracked service to ensure the safe arrival of your returned items. At the very least please obtain a proof of postage receipt incase you need to claim back from Royal Mail should your item go missing. Please enclose your Returns Note so we know where it has come from. All goods returned must be in perfect sellable condition and in their original packaging , any tags must be attached. Any items which do not fit this criteria will be subject to inspection before refund / exchange is issued. For any items where the packaging is torn, defaced or incomplete we reserve the right to possibly deduct £1.00 per item off your final refund. Please return within 14 days of receiving your order, after that date we may not accept your return.
If you wish to exchange your item for a larger or smaller size we are happy to re-send out to you free of charge – this does not include sale items. All exchanges are for the same product only – each order will be exchanged once only free of charge. For a fast exchange please order online (including postage) then return your item with the Returns Note, once the returned item has arrived back to us we will refund the original order plus postage. Or alternatively return your items with the Returns Note and we will process the exchange once we receive it. Please allow a few days for us to process and post your exchange. Extra items added to the exchange process will be subject to postage costs. Returns forms can be found on each product page.
Tights, underwear, hair accessories and make up are non returnable due to hygiene but this does not affect your statutory rights.
Sale items are returnable (unless otherwise stated) but not eligible for the free exchange service
Unit 118 Maple Leaf, Manston Business Park